Frequently Asked Questions
ORDERS AND SHOPPING
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
How do I know if my order was successful?
Once your order is placed, you’ll receive an email confirmation with your order number and details.
PAYMENT
What payment methods do you accept?
We accept payments via debit/credit cards (MasterCard, Visa, Verve), bank transfers
Why was my payment declined?
Payment declines may happen due to network issues, insufficient funds, or incorrect card details. Please verify your details and try again.
ACCOUNT MANAGEMENT
How do I create an account?
Click on the "Sign Up" button at the top of the page, fill in your details, and submit the form.
I forgot my password. What should I do?
Click "Forgot Password" on the login page. You’ll receive an email with instructions to reset it.
How do I update my address or personal information?
Log into your account, go to "My Account", and edit your information under the relevant sections.